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Thank you for your inquiry into Tickets and Tours customized private shore excursions. One our experienced Tour Advisers will write or call to discuss your options and to get a clearer idea of what you would most enjoy.

Other ways of contacting us include:


  • Email 
  • FaceBook https://www.facebook.com/SPbTicketsTours  
  • Skype ticketstours
  • Phone (USA number that rings in Russia) 1(786) 374-2661
  • Instant Chat at the bottom right of each web page

News of the Baltic Sea area and cruise related information


Customizeable Private Shore Excursions in St Petersburg for your personal group


Any visitors to Russia who books shore excursions with Tickets and Tours are eligible for VISA-Free entry. All that is needed to ensure visa-free entry is booking with Tickets and Tours, providing passport information for each member in your party and download, then print your individual tour tickets. The tour tickets are to be shown to immigration officials when disembarking in St Petersburg. Be sure to keept the tickets in a safe place because you can't pass through passport control without the ticket and your valid passport. There is no printing facility at the port, to print another but most ships have a business or internet center where there are printers.

Passport Entry Instructions: Enter the full name, as it appears in the passport, using the same capitalizartion as used in the passport. Enter dates by selecting values from the day, month and year pull down lists. When the passport information is entered for a group member, press "Enter Passport" A new blank form row will appear allowing an additional member to be added. When everyone in your party is entered make sure you have pressed "Enter Passport" after each row has been entered. Just to make sure all have been sent to the database press "Enter Passport" again. You should see a blank row below your bottom most passport row if each row has been sent to the database over our secure connection. Thank you for booking your shore excursion with Tickets and Tours

Thank you very much for joining the Tickets and Tours family on your upcoming tours in St Petersburg!

We are reviewing your booking and will send additional information and tickets shortly. There is one step more however, entering the passport information for each member of the tour this order covers. A link to the secure passport entry form is going to be sent as soon as the order is reviewed.


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Tickets and Tours Website Admin Information

Webmaster/Admin Contact:

Admin Phone +1(786) 374-2661


This Privacy Policy governs the manner in which Tickets and Tours collects, uses, maintains and discloses information collected from users (each, a "User") of the www.tickets-and-tours.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Tickets and Tours.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Tickets and Tours may collect and use Users personal information for the following purposes:

  • - To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • - To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • - To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • - To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

Tickets and Tours has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Tickets and Tours
St Petersburg Russia 
Russia +7

This document was last updated on January 23, 2015

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